Atlassian Managing Jira Service Projects for Cloud (ACP-MJSP) Exam Syllabus

Use this quick start guide to collect all the information about Atlassian Managing Jira Service Projects for Cloud (ACP-420) Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the ACP-420 Atlassian Managing Jira Service Projects for Cloud exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual Atlassian ACP-MJSP certification exam.

The Atlassian Managing Jira Service Projects for Cloud certification is mainly targeted to those candidates who want to build their career in Jira service management domain. The Atlassian Certified Professional - Managing Jira Service Projects for Cloud (ACP-MJSP) exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of Atlassian ACP-MJSP.

Atlassian Managing Jira Service Projects for Cloud Exam Summary:

Exam Name	Atlassian Certified Professional - Managing Jira Service Projects for Cloud (ACP-MJSP)
Exam Code	ACP-420
Exam Price	$249 (USD)
Duration	180 mins
Number of Questions	70
Passing Score	60%
Books / Training	Become an effective Jira Service Management project admin
Schedule Exam	Certmetrics
Sample Questions	Atlassian Managing Jira Service Projects for Cloud Sample Questions
Practice Exam	Atlassian ACP-420 Certification Practice Exam

Atlassian ACP-420 Exam Syllabus Topics:

Topic	Details	Weights
Working with service projects and issues	- Demonstrate expertise working in service projects - This topic includes: Create, edit, delete issues and sub-tasks Understand how to update issue details Understand attachments Understand internal, external comments Understand issue links, web links, Confluence links Understand issue move and issue clone operations Understand logging time Understand how issues are transitioned through the workflow Assign requests from queue Update workflow status from queue Work with multiple requests from queue (comment, assign, delete, transition) Use bulk operations in issue navigator - Utilize advanced user features (shortcuts, personal settings) - This topic includes: Recall keyboard shortcuts Manage user profile and personal settings	10%
Managing Access and Permissions	- Distinguish users, roles, and permissions - This topic includes: Define external users and roles (customer, reporter, organization, request participant) Define internal users and roles (agent, assignee, collaborator, watcher, project admin, Jira admin) Distinguish types of permissions (product access, global permissions, permission scheme, customer permissions, knowledge base permissions, issue-level security) - Manage customers and organizations - This topic includes: Understand customers and organizations Understand permissions regarding customer sign-up Understand global settings (customer access w/o login, etc) Understand permissions for customers to send in requests Understand global customer permissions Understand how request participants are added through the portal View customers in organization Add and remove customers in organizations Add, and remove customers individually to a project Delete customer accounts from site Group customers into organizations Add and remove organizations from a project Delete an organization from site - Manage team members (agents, collaborators) - This topic includes: Recall how users and groups are managed at site level Recall product access and licensing agents Recall how project roles are created at site level Recall global permissions View team member roles Add and remove agents to a project (Invite the team) Manage project roles Manage project lead and default assignee Manage components and auto-assignment Understand various ways to assign (manually, project default assignee, component lead, preset value for assignee on request form) Understand benefits and permissions for collaborators Add and remove collaborators Manage project permissions	14%
Project Configuration	- Understand project templates and schemes - This topic includes: Distinguish features available in cloud and server hosting options Distinguish project templates Update project details, add shortcuts to sidebar Demonstrate understanding of schemes in company-managed projects - Configure and troubleshoot request types - This topic includes: Understand request types Understand how issue types are tied to request types Configure portal groups Create and delete request types Configure request type name, description, icon, field help Customize request types Configure view for customers, agents Configure tabs/groups for agent view Distinguish field layout for customers, agents Understand that agents can raise request on behalf of customer Customize workflow status name Add, edit, remove, reorder custom fields Add and remove fields from request type Understand required fields (in field configurations versus in request types) Recognize benefits of shared custom fields Recognize hidden fields and unsupported fields - Configure and manage email requests - This topic includes: Understand ticket channels Understand receiving requests by email Understand how to add custom email account Understand how to add Microsoft 365 shared account Configure email request type Disable email requests Understand customer permissions for email requests Understand how request participants are added by email Add, edit, and delete domains to allowlist - Recommend and troubleshoot queue configuration - This topic includes: Translate business requirements into queue configurations Manage incoming requests with queue Create, edit, and delete queues Sort requests in queue - Recommend and troubleshoot SLA configuration - This topic includes: Translate business requirements into SLA configurations Create new calendars Create new SLAs Create and edit SLA goals - Recommend and troubleshoot workflow configuration - This topic includes: Understand default workflows Understand how to configure and customize workflows Understand transitions visible on portal Understand approvals Set up a pre-set list of approvers Allow customers to choose approvers Understand how to create, edit, delete statuses Understand purpose and creation of resolutions Understand workflow schemes - Understand the concepts and purpose of features unique to the ITSM project template - This topic includes: Recall the names and understand the purpose of ITSM project categories (Service Requests, Incidents, Problems, Changes) Recall default request types and workflows in the ITSM project template Recall terminology and purpose of features related to changes, including deployment tracking and gating using Bitbucket Recall terminology and purpose of the features related to incidents, including alerts and on-call schedules - Compare and contrast features available in company-managed and team-managed projects - This topic includes: Recall how to enable team-managed service projects Identify differences in creating and configuring company-managed and team-managed service projects Identify differences in managing users and roles in team-managed Migrate between team-managed/company-managed	32%
Notifications	- Configure and troubleshoot customer notifications - This topic includes: Understand and configure customer notifications Enable and disable customer notifications - Recommend notifications for team members - This topic includes: Understand notification schemes and events Understand profile settings related to notifications Understand watchers Distinguish usage of share issues and @ mention issues Disable service project notifications for internal users Identify notification settings (HTML, text)	6%
Knowledge Management	- Configure and troubleshoot knowledge base connections and permissions - This topic includes: Recall application links between Jira and Confluence Administer space settings required for knoweldge base Link Confluence spaces to your service project Unlink Confluence spaces Manage Knowledge Base permissions Restrict access to articles Search for articles in a request - Evaluate methods to create, organize, and share knowledge base content - This topic includes: Understand the purpose and importance of a knowledge base Understand how agents can respond with articles Write knowledge base articles Understand ticket deflection Writing and organizing good content Configure article suggestions Using knowledge base categories Add articles to multiple categories Delete category Using keywords in articles Feature articles in help center Share article as comment with customers Share article links with customers	9%
Reporting	- Configure default and custom JSM reports - This topic includes: Turn on customer feedback Analyze customer satisfaction report Analyze knowledge base reports Understand default JSM reports Configure custom JSM reports Configure report series Add JSM reports to a dashboard Analyze service project reports and discover trends - Write and analyze JQL queries - This topic includes: Understand basic search Work with search results Configure saved filters Know syntax for text search Write advanced JQL Write JQL using SLA functions - Configure team dashboards - This topic includes: Configure frequently-used gadgets (Issue Statistics, Two-Dimentional Issue Statistics, Pie Chart, Filter Results, etc) Configure dashboards - Recommend appropriate tool to meet reporting needs - This topic includes: Configure filter subscriptions Recommend use of Jira reports, JSM reports, dashboards, saved filters, filter subscriptions, automation, etc	12%
Customer Portal	- Configure and manage the customer portal - This topic includes: Understand help center Recall how Jira admins configure and brand the help center Add announcement to help center Understand customer portal Configure and brand the customer portal Recall permissions for agents to add announcements to the portal Add annoucements to portal Configure widget settings Group request types - Configure language support and manage translations - This topic includes: Understand language support Understand how customers set language Understand impact of language changes Understand portal default language Add and edit translations Configure project default language Configure translations for custom content and email templates Stop language support	4%
Automation and Integrations	- Recommend automation rules to meet business requirements - This topic includes: Explain when to use common rules; auto-close after 3 days, auto-close incidents and service requests Explain when to use a to warn about breached or breaching SLAs - Configure custom automation rules including advanced rule options - This topic includes: Distinguish legacy vs. new automation Work with preset rules Create custom rules Configure rule components (triggers, conditions, actions, branch rule) Understand rule execution: triggers, manual, scheduled Configure advanced field editing (JSON) Configure advanced rule options Configure smart values Use smart values to manipulate lists, strings, dates, numbers Enable and disable rules - Analyze and troubleshoot automation rules - This topic includes: Use log action, variables, and smart values to debug rules Analyze information from the automation audit log Understand how to optimize rules Distinguish project and global automation rules Understand service limits - Understand the purpose of JSM integrations - This topic includes: Understand the purpose and capabilities of JSM integration with Opsgenie, Insight, Slack, Halp, Statuspage, Bitbucket pipelines	13%

To ensure success in Atlassian ACP-MJSP certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for Atlassian Managing Jira Service Projects for Cloud (ACP-420) exam.