Use this quick start guide to collect all the information about EXIN LEANITK Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the EXIN Lean IT Kaizen (LEANITK) exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual EXIN Lean IT Kaizen certification exam.
The EXIN LEANITK certification is mainly targeted to those candidates who want to build their career in Lean IT domain. The EXIN Lean IT Kaizen exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of EXIN LEANITK.
EXIN LEANITK Exam Summary:
| Exam Name | EXIN Lean IT Kaizen |
| Exam Code | LEANITK |
| Exam Price | $304 (USD) |
| Duration | 90 mins |
| Number of Questions | 40 |
| Passing Score | 65% |
| Schedule Exam | EXIN |
| Sample Questions | EXIN LEANITK Sample Questions |
| Practice Exam | EXIN LEANITK Certification Practice Exam |
EXIN LEANITK Exam Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
Introduction of Kaizen - 15% |
||
| Know the Most Important Concepts Regarding Kaizen |
- Recall and understand definitions of Kaizen (continuous improvement), Kakushin (innovation) and Kaikaku (revolutionary change/’transformation of mind’) as the three forms of change for the better within Lean - Recall the phases in the DMAIC method - Understand DMEDI: (Define, Measure, Explore, Develop, Implement) the innovation cycle as compared to DMAIC - Recall Continuous Improvement models, specifically ITIL Continual Service Improvement and Plan-Do-Check-Act - Difference between daily kaizen and improvement kaizen - Kaizen mindset in relation to daily kaizen and improvement kaizen |
7.5% |
| Understand the Following Aspects Dealt with in the Introduction |
- Describe the Kaizen Mindset - Identify the core elements of the Kaizen Mindset - Identify the difference between Improvement Kaizen and Daily Kaizen; identify benefits and drawbacks of each - Understand the difference between a problem and the IT Service Management definition of a problem - Identify Muri, Mura and Muda as elements that can be removed using Kaizen |
5% |
| Apply the Following Aspects Dealt with in the Introduction |
- Differentiate between situations where DMAIC is used as opposed to DMEDI - Identify how Lean looks at problems |
2.5% |
Organizing Kaizen - 10% |
||
| Know the Key Components of Organizing Kaizen |
- Recall the sources of improvement initiatives – Voice of the Customer, Voice of the Process, Voice of the Business, Voice of the regulator - Kaizen team roles: kaizen sponsor, kaizen lead, kaizen team member |
5% |
| Understand the Following Aspects Related to Organizing Kaizen |
- Identify the correct team members for a kaizen team - Identify the way to select kaizen initiatives - Identify the activities for which each of the kaizen roles is responsible |
2.5% |
| Apply the Following Aspects Related to Organizing Kaizen |
- Gain support for the kaizen event - Plan and prepare a kaizen event - Select the correct team members for a kaizen team - Select kaizen initiatives |
2.5% |
A3 Method - 10% |
||
| Know the Key Components of the A3 Method |
- Recall the origins and goals of the A3 Method and specific use of A3 Problemsolving report - Recall the role of the key sections on an A3 Problem Solving Report: Background, Current Condition, Future State goals/setting targets, Analysis, Proposed options, Plan/Improvement and Follow-Up - Identify the aim of A3 Problem-solving report, A3 Status report and A3 Proposal report - Understand the MECE concept "mutually exclusive and collectively exhaustive” |
5% |
| Understand the Following Aspects Related to the A3 Method |
- Explain the difference between Summarizing, Analyzing and Synthesizing - Identify whether information is "mutually exclusive and collectively exhaustive” (MECE) - Identify the situation, complication and key question of a situation - Difference between A3 Problem-solving report, A3 Status report and A3 Proposal report |
2.5% |
| Apply the Following Aspects Related to the A3 Method |
- Summarize information into the A3 format - Structure communication according to the Pyramid principle |
2.5% |
Define - 10% |
||
| Know the Key Aspects of the Define Phase |
- Recall the Key Steps of the Define Stage
- Create high level kaizen plan |
5% |
| Understand the Following Aspects of the Define Phase |
- Identify the types of problems: simple, complicated, complex, chaotic disorder, according to the Cynefin model - Validate a problem based on business benefits, impact and feasibility - Which tools to use to define and scope a problem statement (SIPOC, CTQ) - Explain the difference between a Hypothesis and a Problem Statement |
2.5% |
| Applying the Following Aspects of the Define Phase |
- How to write a problem definition - Complete an A3 “Background Section” - Map the key stakeholder for the Kaizen activity; carry out a stakeholder analysis - Identify typical problems in an IT context |
2.5% |
Measure - 15% |
||
| Know the Key Aspects of the Measure Phase |
- Recall Key Steps in Measure
- Recall IT units of work: incident, Service Request, Problem, Standard Change, Operational activity, Non-standard Change, Advice, Plan |
7.5% |
| Understand the Following Aspects of the Measure Phase |
- Identify the difference between Qualitative and Quantitative Measurement systems - Identify the difference between a Baseline and a Benchmark - Identify the relationship between IT units of work and the three generic types of units of work - Identify types of Qualitative and Quantitative Measurement systems |
5% |
| Applying the Following Aspects of the Measure Phase |
- Create a Value Stream map with metrics and calculations (Exercise) - Complete Current Conditions section of A3 - Set up measurement systems |
2.5% |
Analyze - 12.5% |
||
| Know the Key Aspects of the Analyze Phase |
- Recall Key Steps for Analyze Phase
- Seven basic tools of Quality: histogram, pareto chart, scatter diagram, flow chart, control chart, fishbone (Ishikawa) diagram, check sheet
- Recall common cause variation and special cause variation - Recall Time Trap and Capacity Constraint - Recall the tools for investigating root cause: 5 whys, Cause & Effect matrix, Failure Mode Effects Analysis |
5% |
| Understand the following aspects of the Analyze phase |
- Identify each of the seven basic tools of Quality
- Visualize and analyze root cause
- Identify the difference between Time Trap and Capacity Constraint |
2.5% |
| Applying the Following Aspects of the Analyze Phase |
- Identify ways for dealing with common cause variation and special cause variation - Use all tools described in this section - Complete the Analyze section of A3 - Analyze a Value Stream Map - Identify whether a process is in control or out of control |
5% |
Improve - 10% |
||
| Know the Key Aspects of the Improve Phase |
- Recall Key Steps for Improve Phase
- Recall idea generation techniques: brainstorming, reverse thinking, SCAMPER |
2.5% |
| Understand the Following Aspects of the Improve Phase |
- How to test a solution depending on the type of problem (Cynefin) to which it is related - Identify idea generation techniques, specifically: brainstorming, reverse thinking, SCAMPER - Identify solution selection and prioritization techniques, specifically affinity mapping, solution matrix, multi-voting, business case development - Best practice solutions within IT: ITIL, Cobit, Scrum, Prince2/PMI - Good practice (principle-based) solutions within IT: Lean IT, Agile, DevOps |
5% |
| Applying the Following Aspects of the Improve Phase |
- Apply idea generation and solution selection techniques - Complete A3 Section Future State/Targets & Proposed Options |
2.5% |
Control - 17.5% |
||
| Know the Key Aspects of Control Phase |
- Recall the definition of a control - Recall Measurement of improvement
- Recall the components of a Control plan: documentation, monitoring, response, training
|
7.5% |
| Understand the Following Aspects of Control Phase |
- Identify a Standard Operating Procedure - Level of documentation, based on risk/value - Capture the lessons learned (of failure and success) - Replicating improvements to other areas - Identify the components of a communication plan |
5% |
| Applying the Following Aspects of the Control Phase |
- Create a measurement system to control the improvement, present in a dashboard - Complete follow-up section on A3 and finalize all items on the A3 - Create a communication plan tailored to the stakeholders |
5% |
To ensure success in EXIN LEANITK certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for EXIN Lean IT Kaizen (LEANITK) exam.