Use this quick start guide to collect all the information about EXIN VERISME Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the EXIN VeriSM Essentials (VERISME) exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual VeriSM Essentials certification exam.
The EXIN VERISME certification is mainly targeted to those candidates who want to build their career in Business & Service Management domain. The VeriSM Essentials exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of EXIN VeriSM Essentials.
EXIN VERISME Exam Summary:
| Exam Name | VeriSM Essentials |
| Exam Code | VERISME |
| Exam Price | $192 (USD) |
| Duration | 30 mins |
| Number of Questions | 20 |
| Passing Score | 65% |
| Books / Training |
VeriSM™ – What is it all about and who is it for? Webinar – “Asked and Answered: VeriSM Unwrapped” VeriSM: There’s a New ITSM Good Practice Approach in Town VeriSM™ Global |
| Schedule Exam | EXIN |
| Sample Questions | EXIN VERISME Sample Questions |
| Practice Exam | EXIN VERISME Certification Practice Exam |
EXIN VeriSM Essentials Exam Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
The service organization - 15% |
||
| Organizational context |
The candidate can… - define key elements of an organization. - describe how to optimize organizational interactions. |
5% |
| Organizational governance |
The candidate can… - define the elements of organizational governance (evaluate, direct, monitor). - explain how governance flows through an organization |
5% |
| Digital transformation |
The candidate can… - define the impact of technology changes on organizations. - describe the impact of digital transformation on service management. |
5% |
Service culture - 10% |
||
| Service culture |
The candidate can… - define a service culture. - explain the elements of a service culture. |
10% |
People and organizational structure - 25% |
||
| Organization structure |
The candidate can… - define the differences between a leader and a manager. - explain the competencies of the service management professional. - list the elements of a well-functioning team |
10% |
| Service management challenges |
The candidate can… - explain methods to overcome team challenges (silos, virtual teams). - explain the challenges of managing consumers. - describe the elements of communication. - explain organizational change principles. |
15% |
The VeriSM™ model - 50% |
||
| The VeriSM™ model |
The candidate can… - define the elements of the VeriSM™ model. - explain how VeriSM™ re-defines service management. - explain how VeriSM™ uses the Management Mesh to create and support services. - explain the elements within each of the four stages of the VeriSM™ model:
|
50% |
To ensure success in EXIN VeriSM Essentials certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for EXIN VeriSM Essentials (VERISME) exam.