Use this quick start guide to collect all the information about EXIN VERISMF Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the EXIN VeriSM Foundation (VERISMF) exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual VeriSM Foundation certification exam.
The EXIN VERISMF certification is mainly targeted to those candidates who want to build their career in Business & Service Management domain. The VeriSM Foundation exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of EXIN VeriSM Foundation.
EXIN VERISMF Exam Summary:
| Exam Name | VeriSM Foundation |
| Exam Code | VERISMF |
| Exam Price | $262 (USD) |
| Duration | 60 mins |
| Number of Questions | 40 |
| Passing Score | 65% |
| Books / Training |
VeriSM™ – What is it all about and who is it for? The Management Mesh – How to Get Started Webinar – “Asked and Answered: VeriSM Unwrapped” VeriSM: There’s a New ITSM Good Practice Approach in Town VeriSM™ Global |
| Schedule Exam | EXIN |
| Sample Questions | EXIN VERISMF Sample Questions |
| Practice Exam | EXIN VERISMF Certification Practice Exam |
EXIN VeriSM Foundation Exam Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
The service organization - 10% |
||
| Organizational context |
The candidate can… - define key elements of an organization. - describe how to optimize organizational interactions. |
2.5% |
| Organizational governance |
The candidate can… - define the elements of organizational governance (evaluate, direct, monitor). - explain how governance flows through an organization |
2.5% |
| Digital transformation |
The candidate can… - define the impact of technology changes on organizations. - describe the impact of digital transformation on service management. |
5% |
Service culture - 5% |
||
| Service culture |
The candidate can… - define a service culture. - explain the elements of a service culture. |
5% |
People and organizational structure - 20% |
||
| Organization structure |
The candidate can… - define the differences between a leader and a manager. - explain the competencies of the service management professional. - list the elements of a well-functioning team |
10% |
| Service management challenges |
The candidate can… - explain methods to overcome team challenges (silos, virtual teams). - explain the challenges of managing consumers. - describe the elements of communication. - explain organizational change principles. |
10% |
The VeriSM™ model - 32.5% |
||
| The VeriSM™ mode |
The candidate can… - define the elements of the VeriSM™ model. - explain how VeriSM™ re-defines service management. - explain how VeriSM™ uses the Management Mesh to create and support services. - explain the elements within each of the four stages of the VeriSM™ model:
|
25% |
| Adapting the VeriSM™ model |
The candidate can… - define the process of selecting and integrating management practices. - explain the characteristics of successful operating models. |
7.5% |
Progressive practices - 20% |
||
| Progressive practices |
The candidate can… - indicate the success factors for adopting progressive management practices. - clarify the key concepts and when to apply Agile, DevOps, Service Integration and Management (SIAM™), Lean as a management practice. - define the importance of considering Shift Left, Customer Experience (CX) / User Experience (UX), continuous delivery practices in service delivery. |
20% |
Innovative technologies - 10% |
||
| Impact of technology |
The candidate can… - summarize the implications of technology on service management. - explain the benefits of cloud, virtualization, and automation. - explain the impact of Big Data, Internet of Things (IoT), mobile computing, bring your own device (BYOD) on service management. - define serverless computing, artificial intelligence, Robotic Process Automation (RPA), machine learning, and containerization in relation to service delivery. |
10% |
Getting started - 2.5% |
||
| Getting started |
The candidate can… - identify steps to initiate an improvement program based on VeriSM™. - differentiate between reactive and proactive operations. |
2.5% |
To ensure success in EXIN VeriSM Foundation certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for EXIN VeriSM Foundation (VERISMF) exam.