Use this quick start guide to collect all the information about EXIN ITSMF18 Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 (ITSMF18) exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification exam.
The EXIN ITSMF18 certification is mainly targeted to those candidates who want to build their career in Business & Service Management domain. The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of EXIN IT Service Management Foundation based on ISO/IEC 20000:2018.
EXIN ITSMF18 Exam Summary:
| Exam Name | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Code | ITSMF18 |
| Exam Price | $262 (USD) |
| Duration | 60 mins |
| Number of Questions | 40 |
| Passing Score | 65% |
| Schedule Exam | EXIN |
| Sample Questions | EXIN ITSMF18 Sample Questions |
| Practice Exam | EXIN ITSMF18 Certification Practice Exam |
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 Exam Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
Introduction to IT Service Management - 15% |
||
| Core Concepts of IT Service Management |
The candidate can… - explain how “Adapt and Adopt” is used within service management. - explain the difference between an IT service and non-IT services. - describe the value of service management. - describe the principles of continual improvement. |
10% |
| Core Concepts Surrounding ISO/IEC 20000-1:2018 |
The candidate can… - identify the purpose and benefits of ISO/IEC 20000. - describe what a service management system is. - describe how management system standards (MSSs) are designed to allow organizations to integrate multiple MSSs. |
5% |
Service Management System (SMS) - 30% |
||
| Critical Elements of a Service Management System |
The candidate can… - explain how the organization and interested parties impact the SMS. - describe the importance of understanding organizational risks and opportunies. - describe the service management objectives. - outline the leadership responsibilities. - define general governance principles - describe importance of documentation and basic requirements for documentation. - describe the requirements for resource management. |
15% |
| Core Concepts of the Service Management System |
The candidate can… - describe the key principles of producing and implementing a service management system. - outline the requirements for designing, building and transitioning new or changed services. - describe the requirements for monitoring, measuring, analysis, evaluation and improving the SMS and services. - describe the continual improvement activities for the SMS and services. |
15% |
The Operation of the Service Management System - 55% |
||
| Service Portfolio Processes (Service Catalog Management, Asset Management, Configuration Management) |
The candidate can… - describe the objectives and service requirements. - explain the activities and practical application for each process. |
5% |
| Relationship and Agreement Processes (Business Relationship Management, Service Level Management, Supplier Management) |
The candidate can… - describe the objectives and service requirements. - explain the activities and practical application of each process. |
10% |
|
Supply and Demand Processes (Budgeting and Accouting for Services, Demand Management, Capacity Management)
|
The candidate can… - describe the objectives and service requirements. - explain the activities and practical application of each process. |
5% |
| Service Design, Build and Transition Processes (Change Management, Release and Deployment Management) |
The candidate can… - describe the objectives and service requirements. - explain the activities and practical application of each process. |
10% |
| Resolution and Fulfilment Processes (Incident Management, Service Request Management, Problem Management) |
The candidate can… - describe the objectives and service requirements. - explain the activities and practical application of each process. |
15% |
| Service Assurance Processes (Service Availability Management, Service Continuity Management, Information Security Management) |
The candidate can… - describe the objectives and service requirements. - explain the activities and practical application of each process. |
10% |
To ensure success in EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 (ITSMF18) exam.